Tech Support

Carnegie Learning Technical Support staff are here to help you with installations, networking, and other technical issues. We're also able to consult on general questions related to pedagogy, classroom management, content, and curricula. 

Customer & Technical Support

Monday - Friday 8:00 AM-5:00 PM, ET

News & Updates

This section contains updates and important notices for Carnegie Learning customers. Please visit this page for updates that may impact the use of our software or content. Read More

Getting Started

Whether your new to the MATHia® or Cognitive Tutor® Software, or you just need to get it up and running on a new computer, this is where you need to start. Read More


If you've recently encountered a problem running the MATHia® or Cognitive Tutor® Software, start troubleshooting by reviewing the solutions to the most common problems. Read More

System Requirements

These are the requirements for students and teachers using the MATHia® or Cognitive Tutor® Software during the 2014-2015 school year. Read More


For those students who are blind, have low vision, have physical disabilities, and/or have reading disabilities due to organic dysfunction such as dyslexia, NIMAS file sets are available. Read More

Technical Support News Archives

The Carnegie Learning Technical Support team has written many news articles highlighting important tech news and tips. Previous notices are now stored in the archives so they can be accessed after they are removed from the front page. Read More