Technical Support News Archives

This section contains archived updates and notices for Carnegie Learning customers . Please visit this page for updates that may still impact the use of our software or content.

Java Updates: July 2016

Oracle released a patch to the Java Runtime Environment on July 19, 2016. Please read this notice to see what you should do. Read More

Google Chrome Updates: April 2015

Google released a new version of their Chrome browser in April 2015 which impacts Cognitive Tutor and MATHia users. Please read this notice to see what you should do Read More

Summer Maintenance for Teacher’s Toolkit

This summer, Carnegie Learning will be cleaning up Teacher's Toolkit for schools that used Cognitive Tutor and MATHia during the previous school year. Please review this notice to learn what will happen and what you should do. Read More

Update on Flash plug-in for Mozilla Firefox

As of July 15, Mozilla Firefox is now blocking the Flash plug-in by default. This will impact Fluency Challenges in MATHia, but will not impact other usage of MATHia or Cognitive Tutor. Please read this message to see what you can do. Read More

Teacher’s Toolkit: End of Year Reports

At the end of the school year, after all students have finished using the Cognitive Tutor, Carnegie Learning will remove student and class data from Teacher's Toolkit. If schools wish to refer back to previous years' data, it is necessary to run end-of-year reports before this clean up takes place This document outlines the procedures that should be followed in order to complete this task. Read More

Teacher’s Toolkit: Instructor Clean Up

Instructors who will not be teaching Carnegie Learning classes in the upcoming year should be removed manually to reduce the risk of privacy concerns. Please follow these instructions to remove unneeded accounts. Read More

Java 8 Release: October 2014

Oracle released a patch to the Java Runtime Environment on October 14, 2014. Oracle also made Java 8 the default version for all new Java users. Please read this notice to see what you should do. Read More

Java Updates: August 2014

Oracle released a patch to the Java Runtime Environment (Java 7 update 67) on August 4, 2014. Please read this notice to see what you should do. Read More

Shellshock Security Vulnerability and Carnegie Learning

On September 25, 2014 a security flaw was discovered that exposes vulnerabilities in Linux and MacOS devices. The impact and risk of this security flaw, nicknamed “Shellshock,” should be very low for home and school users. Carnegie Learning not experienced any harm from this bug, and no user data has been modified or exposed. Please review this notice for additional information. Read More