Troubleshooting Your MyCL Account

At Carnegie Learning, we strive to provide the best possible experience for our educators, students, and families. That is why we display a unique code on the rare occasions when a user may experience an issue. This unique code will help our team analyze the issue and find a solution for you. 

If you have received an error code, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your MyCL account. If this happens, please contact us using the method that is most convenient for you—send us a message (including the full error message and code you saw. screenshots are ideal!), chat with us online, or call us to speak with a support representative.

Getting you the help you need is our priority!

 

Example Messages with Error Codes