Quote Terms & Conditions

The following terms and conditions supplement those printed on customer quote documents.  

  • Please include your tax exempt certificate with your purchase order. The Carnegie Learning Federal Tax ID# is 25-1805640.
  • All media sold by Carnegie Learning, Inc. are sold on a non-returnable basis. The only exceptions to this policy are:
    • Media received that was not ordered (wrong title, wrong quantity). Materials must be in original shrink wrap, if applicable, and not used.
    • Media received in a damaged condition that would render it unsuitable for use.
    • Customer is responsible to inspect textbook shipments and report any textbook quantity, title or damage issues within 45 days of receipt. Failure to report issues within the 45 days could result in additional return fees.
  • Carnegie Learning, Inc. is under no obligation to accept return requests after 45 days of customer receipt of order.
  • Customer is responsible for expedited shipping costs that fall outside of our standard delivery process. All textbooks carry a standard shipping time frame of 4-6 weeks. Shipments will occur earlier if stock is available.
  • Multi-year licenses run consecutively from license activation date.
  • The school district is responsible for providing all hardware necessary to run the software, as specified in CLI’s Systems Requirements (available at http://carnegielearning.com/support). Prices do not include hardware.
  • All Professional Development services purchased expire at the term of this agreement. Standalone Professional Development purchases will expire one year from the purchase date.
  • An additional credit card fee of 2.5% of total before sales tax will be applied if customer decides to pay by credit card.
  • All credit memos and credit balances that exceed 120 days old will first be applied to any existing balances. After application, any remaining credit balance will be refunded via a check. Carnegie Learning will mail the check to the address on file.