Text Messaging Terms and Conditions

CARNEGIE LEARNING TEXT MESSAGING TERMS AND CONDITIONS

FOR TEXT MESSAGES SENT IN CONNECTION WITH SCHOOL CLIENTS

Effective Date: February 13, 2026

Carnegie Learning, Inc. (“Carnegie Learning”) offers recurring text messaging programs and occasional one-time or limited-duration text messaging programs for parents/legal guardians on behalf of and at the direction of its School clients. These Text Messaging Terms and Conditions for Text Messages Sent in Connection with School Clients (“Text Terms”) govern these text message programs, unless a specific set of additional terms are provided. If, as a parent/legal guardian, you provide your contact information to receive these messages, you agree for Carnegie Learning (on behalf of and at the direction of the School) sending informational messages relating to the service, or as otherwise disclosed at the time you provide your consent. By signing up to participate in our text messaging programs, you agree to these Text Terms and any other Terms presented at the time of sign-up.

When you opt-in to participate, you agree to receive recurring text messages from Carnegie Learning related to our virtual tutoring services at the mobile phone number provided, which may include session confirmations, reminders, and similar notifications, important program information (such as enrollment information and cancellations), and other tutoring service-related information. You may need to confirm your consent such as by replying Y (or through another designated response) to an initial text message sent to you.

Message frequency may vary. Messages may be sent in SMS, MMS, or RCS format or using an automatic telephone dialing system, or artificial or pre-recorded voice. Your consent to receive such messages is not required as a condition of participation in our virtual tutoring services or any purchase. Message and data rates apply.

Carnegie Learning reserves the right to change the phone number from which messages are sent, and you consent to receive messages from the number upon notice from us of the new number.

To enroll in the text messaging programs, you must be listed as an authorized user on the mobile account and be the student’s parent or legal guardian.

To stop receiving text messages, reply STOP. You may receive one final text message confirming that you opt-out. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Carnegie Learning through any other programs you have joined until you separately unsubscribe from those programs.

Cancellation

Carnegie Learning may suspend or terminate your receipt of Carnegie Learning text messages if Carnegie Learning believes you are in breach of these Text Terms. Carnegie Learning reserves the right to modify or discontinue, temporarily or permanently, all or any part of Carnegie Learning text messages, with or without notice.

Availability and Duty to Notify

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Carnegie Learning, its service providers and the mobile carriers supported by the program are not liable for any undue delay, undelivered messages, errors in messages, or any other miscommunication that may or may not have an effect on your use of our virtual tutoring services. If your mobile carrier is not participating, you will not receive a reply to your messages. Some operators may not support some services (e.g. pre-paid users may not be able to participate). Check with your carrier to confirm.

If you change or stop using your mobile phone number, we ask you to opt-out from our text messages by replying STOP, and that you notify Carnegie Learning of the change by contacting us toll-free at 888-851-7094 or email legal@carnegielearning.com.

Changes to Text Terms

Carnegie Learning may revise, modify, or amend these Text Terms at any time. Any such revision, modification, or amendment shall take effect when it is posted to Carnegie Learning’s website. You agree to review these Text Terms periodically to ensure that you are aware of any changes. Your continued consent to receive Carnegie Learning text messages will indicate your acceptance of those changes. We may also notify you by other means, such as sending a text message to the number you used to sign-up for our text message program(s).

Help / Customer Support

For additional help or to request more information, reply HELP.

The text message program is a service of Carnegie Learning on behalf of and at the direction of its School clients, located at 436 Seventh Avenue, Suite 200, Pittsburgh, PA 15219.